1. Scope of Services
ZeroBS Agency addresses the critical needs of high-paying clients and startups in the digital landscape. Our comprehensive list of services includes detailed descriptions, inputs, and outputs to give clients a clear understanding of our offerings.
2. Process and workflow
Our general workflow comprises five phases: Discovery, Design, Development, Delivery, and Direction. Adherence to these phases, their inputs, and outputs, as well as the services involved, is essential for the proper rendition of our services. Clients are expected to actively engage in each step for successful project completion.
3. Project Management and Communication
To ensure seamless collaboration and effective communication, ZeroBS Agency exclusively utilizes Notion for project management and Slack for communication. Using tools or channels outside our preferred platforms may lead to reduced efficiency and increased costs. Clients are expected to actively participate and cooperate using these platforms for optimal project outcomes.
4. Client Request Requirements
When submitting a request, clients must provide:
Specific location: Clearly indicate the site, page, section, component, or software relevant to the request.
Visuals: Supply screenshots, illustrations, images, links to example visuals, websites, apps, or Figma files to identify the request's scope.
Assets: Include necessary items, such as images, videos, audio, text, or product descriptions unless they are the request itself.
Timeframe: Specify start and end dates, deadlines, and request urgency. We recommend contacting us at least two weeks before the desired start date for workload adjustments.
Issue description (if applicable): Detail system, browser, user actions, and whether the issue occurred on desktop or mobile.
5. Response Time
Our typical response time for unscheduled or unplanned requests ranges from 24 to 72 hours, depending on our workload. Clients with active subscriptions or ongoing projects receive priority, resulting in faster response times.
6. Confidentiality
ZeroBS Agency respects and protects clients' confidentiality. We will not disclose any confidential information without prior consent, except when legally required.
7. Payment and Billing
Clients will be billed based on the agreed scope of work, project milestones, or subscription plans. Payment is due within the specified timeframe on the invoice. Late payments may incur additional fees or service suspension.
8. Termination
Either party may terminate the agreement with written notice, subject to stipulated termination conditions. Upon termination, outstanding fees must be paid, and all intellectual property rights will be respected per the agreement terms.
By engaging ZeroBS Agency's services, you acknowledge and agree to these terms and conditions. We look forward to delivering ZeroBS, Pure Performance, and exceptional results for your business.